Shipping & Returns

Please read these terms and conditions carefully before placing your order. These terms and conditions apply to your use of website and by accessing this website, you agree to be bound by these terms and conditions set out below. If you do not agree to be bound by these terms and conditions you may not use or access this website. These terms and conditions apply to buyers (natural persons/consumers) only. For buyers (Legal entities) individual rules apply between buyer and seller (contract) and if these rules have not been agreed on, then the civil code of the Republic of Lithuania is applied, which regulates standard purchase-selling relations between businesses. Unless otherwise agreed on, for buyers (legal entities) do not apply rights and guarantees which are provided to consumers in civil code of the Republic of Lithuania. Aureole Headwear reserves the right to revise these terms and conditions.

The purchase of goods is limited to parties that lawfully can enter into and form contracts on the website under the law. This means that if you are an individual, you must be 18 years or older to purchase any goods via the website and by offering to purchase any goods you represent to us that you are 18 years old or older. To register, you must provide your real name and surname, e-mail, delivery address, phone number, etc. By making an offer to buy any goods, buyer specifically authorize seller to transfer information (including any updated information) or to obtain information about buyer from third parties from time to time, including but not limited to buyer’s credit card number or credit reports, to authenticate buyers identity, to validate buyers credit card, etc.

The order is considered having been received only after the seller receives the payment for the ordered goods (including delivery costs). Upon receipt of the payment, a contract for the supply of goods has been concluded between the buyer and the seller. We undertake to fulfill the accepted order, unless we can not fulfill it for reasons beyond our control, including:
(i) we do not have the ordered goods at the warehouse and we can not produce them within a reasonable time due to reasons beyond our control (for example, there is no possibility to purchase the necessary materials);
(ii) circumstances of force majeure occur that last for more than 3 calendar days;
(iii) delivery of goods (postal or courier) is out of service and the situation lasts for longer than 3 calendar days.
We undertake the responsibility to immediately inform you and return the money received for the order (including delivery costs) by transferring them to the same payment account from which the payment order was initiated or in the same manner as was used for the payment of the goods (in the case of non-bank transfer). The description and the price of the goods will be as indicated on the website.

We cannot guarantee that colors in the website are fully equivalent to the items actual colors. This depends partly on the color settings of your computer, smartphone, tablet or monitor.

We accept the following payment methods*:
– PayPal;
– Credit cards;
– Paysera.
*Please note that depending on a country in which you live all these payment methods can be available for you or only some of them. Payment will be debited and cleared from your account before the dispatch of the goods to you. Shipping costs will be added to your order. The price of the goods and delivery charges are inclusive of VAT but please take a note that orders to countries outside the EU may be subject to additional VAT, import duties and/or taxes, which are levied once your package reaches your country.  Aureole Headwear ships your package according to Incoterm Delivered Duty Unpaid (DDU), which means we do not collect VAT, duties and/or taxes on orders to countries outside the EU and we cannot predict what your particular charges may be. If you do incur any such additional charges they must be rendered in order for your package to clear customs. Please contact your local customs office for more information.

All orders are fulfilled in Lithuania within 5 business days after receiving the paid order. We operate from Monday to Friday and not on public holidays. If we don’t have your ordered item in stock – it can take up to 14 days to produce the item for you, as we make every item individually. But in all cases we do our best to prepare and ship it as soon as we can. When your order is placed we will send you a preliminary confirmation. Once your package is shipped we will send you an email with final confirmation. Products are shipped to Lithuania via Lithuanian priority post ( for free or courier delivery service (direct home delivery) for additional cost. Products to the European Union (EU) and other countries are shipped by registered Lithuanian priority post ( or courier delivery service (direct home delivery) for the prices indicated in our e-shop. Shipping terms: Lithuania – up to 2 business days; European Union (EU) – up to 6 business days; other countries – up to 20 business days depending on the location of the country (possible customs handling can add days to expected delivery dates).

During 14 days following the delivery of your order, you may request the exchange or refund of items. We would like to note that the replacement of goods is possible only when desired goods that you want to change are in stock. In the absence of desirable goods, the money will be returned to the buyer. Returns will only be accepted if the goods are in perfect condition. Aureole Headwear cannot accept returns where the mentioned requirements have been breached. The money for the item (in the case of a return) is refunded or the new item (in case of a change) is sent within 14 days from the date on the receipt of your written request for the return or replacement of the item, but not before we receive the returned item or before you provide us with a written evidence that it was sent to us. In the event of a refund of the item, the money received for the item, including the cost of our cheapest regular delivery, is refunded by transferring it to the same payment account from which your order payment was initiated or in the same type of payment method used to pay for the goods (in case of non-bank transfer). The buyer is responsible for returning the goods to Aureole Headwear. The buyer must return us the goods or send them to us no later than within 14 days from the day of noticing us about the return. We do not refund goods in case of a lost shipping. Delivery fees for the returning goods are paid by the customer. However, in the case of a replacement, Aureole Headwear will not be charging for delivery, i.e. shipping costs of the new item will be covered by Aureole Headwear and will be sent by the cheapest regular delivery method (if the customer wants it to be sent by courier delivery service, shipping costs will covered by the customer).

The buyer must return the goods to this address: Aureole Headwear, Vita Viselge, Pakrascio g.13, LT-49389 Kaunas, Lithuania.

If the product you have purchased does not meet the quality requirements (specified in the legal acts and/or these terms and conditions and/or the other document concluded between us) and you have used the product in accordance with our recommendations and the usual requirements for the relevant products, then you have bought the product of inappropriate quality, You have the right:
– to exchange the product with a good quality product, unless the defects are minor or their arose as a result of buyer’s fault;
– that purchase price would be accordingly reduced;
– that the seller free of charge, within a reasonable time period, would address product deficiencies or compensate the reasonable costs for the buyer to fix them if defects can be eliminated;
– that we refund the price paid, when the sale of the item of inappropriate quality is substantial agreement violation. You have the right to use the right to warranty specified in this part of the terms and conditions within two years from the date of delivery of the product to you.

Shipping costs will not be refunded for uncollected items.

These terms and conditions also apply during sales periods.

Copyright provided in this site (including, without limitation, the trademarks of “”, logo, graphics, texts, photos, design, icons, images, data and software trade marks) are owned by or licensed to Aureole Headwear. You are authorized to use this material only for personal, non-commercial purposes. You may download, print and store copies of this material for your own personal, non-commercial use. You may not charge anyone for use of the material and you may not publish, transmit or otherwise distribute the material to others without prior written consent from Aureole Headwear. You may not modify the material in any way, without the prior written permission of the copyright owner. If you have any questions kindly email us to

We do not guarantee that all the items available at the Aureole Headwear web shop are in stock at the time of your order. Unable to complete the order, we will contact you by phone or by e-mail. We will offer you to buy another item or we will immediately refund you the full amount received (including delivery costs). Aureole Headwear may at any time change the content of the site. Part of the services mediated through the site are performed by external organizations. In situations where Aureole Headwear act as agent for such services, we cannot be held responsible for any errors resulting from their activities. Aureole Headwear cannot be held responsible for any damaged caused from using the site or not being able to use the site. Aureole Headwear cannot guarantee a problem-free uninterrupted and secure access to the site. Hyperlinks on this website may refer to websites of third parties for which security Aureole Headwear takes no responsibility. Aureole Headwear does therefore no information on the websites of third parties are correct.

If you are not satisfied with prepared Aureole Headwear answer to Your written claim, You can make a request/complaint for the purchased goods in Aureole Headwear web shop to the State Consumer Rights Protection Authority (

The terms and conditions must be applied and interpreted in accordance with the laws of the Republic of Lithuania, and the application of the United Nations Convention of Contracts for the International Sale of Goods is expressly excluded. Disputes which cannot be resolved by negotiation and out-of-court dispute resolution can be subject to judicial review in accordance with the rules of the Republic of Lithuania of code of civil procedure.

Aureole Headwear, Vita Viselge, registration number: 904998, Pakrascio g.13, LT-49389 Kaunas, Lithuania,

We reserve the right to make changes to our website’s terms and conditions. You will be subject to the terms and conditions in force at the time that you order products from us. If any of these terms and conditions shall be considered void, is invalid or for any reason impracticable, that condition will be treated as separate and in any way will not affect your order status.
Store policy version are valid from: 2020 04 01

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